Responsible Gaming at 399 bad
Gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. At 399 bad, we provide every player in Bangladesh with the tools, information, and support they need to stay in control and play safely.
Section 1
Age Restriction Policy
399 bad operates a strict 18+ age restriction policy across its entire platform. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money gambling feature on this site.
Age verification is a mandatory step in the 399 bad registration process. All players are required to confirm their date of birth at the point of sign-up, and our dedicated compliance team conducts KYC (Know Your Customer) checks to validate the age and identity of every account holder. Where there is any reasonable doubt about a player's age, 399 bad reserves the right to suspend the account and request official identity documentation — including a National ID card, passport, or other government-issued proof of age — before any further activity is permitted.
Gambling products, including sports betting on cricket and the BPL, as well as slot games and live casino products, carry risk. They are designed for adults who can make informed, rational decisions about how much money and time they spend. 399 bad does not market its services in a way that targets, appeals to, or could be mistaken for content intended for persons under 18.
Parental Controls and Minor Protection
If you are a parent or guardian and you are concerned that a minor in your household may be attempting to access online gambling services, we strongly recommend making use of internet filtering software to restrict access to gambling websites. Freely available parental control tools can block access to gambling-related domains across all browsers and devices on your home network. Additionally, never share your 399 bad account credentials with anyone — including family members — and ensure your account is always properly logged out after each session, particularly on shared devices.
Zero Tolerance: If 399 bad discovers that an account is being used by, or was registered by, a person under 18 years of age, the account will be permanently closed immediately. Any deposits made will be returned to the payment source, and any winnings generated will be forfeited. This policy applies without exception and cannot be appealed.
Section 2
Responsible Gaming Tools
399 bad equips every player with a suite of practical, easy-to-access tools designed to help you maintain full control over your gambling activity. These tools are available free of charge to all registered players and can be activated at any time through your account settings or by contacting our support team.
Deposit Limits
Set a maximum deposit amount over a rolling daily, weekly, or monthly period. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Lowering a limit takes effect immediately; raising one requires a mandatory 7-day cooling-off period.
Loss Limits
Define the maximum amount you are comfortable losing across daily, weekly, or monthly intervals. When your net loss for the period reaches this threshold, 399 bad will automatically prevent further real-money betting until the limit window refreshes.
Session Time Limits
Set a maximum continuous play duration per session. When your session timer expires, you will receive a prominent on-screen notification and be given the option to log out or continue — helping you stay conscious of how long you have been playing.
Time-Out / Cooling-Off
Take a structured break from gambling by activating a time-out period ranging from 24 hours to 6 weeks. During a time-out, your account remains registered but all deposit, betting, and gaming functions are suspended. You can request this at any time via the support team.
Self-Exclusion
Request a full self-exclusion for a minimum period of 6 months, up to a permanent lifetime exclusion. Once active, you will be unable to deposit, bet, or log in to 399 bad. Our team will also suppress all marketing communications to your registered contact details for the duration.
Reality Check Reminders
Enable periodic reality-check pop-ups that appear during active sessions to display how long you have been playing, your net win or loss for the session, and a prompt asking whether you would like to continue. These gentle reminders help break the flow of extended play.
Section 3
Deposit & Bet Limits
Financial limits are one of the most effective responsible gaming tools available to players. The following table outlines the standard limit options available at 399 bad. All amounts are in Bangladeshi Taka (BDT).
| Limit Type | Period Options | Minimum Limit | How to Set | Activation Time |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | ৳500 | Account Settings or Support | Immediate (reduction) / 7 days (increase) |
| Loss Limit | Daily / Weekly / Monthly | ৳500 | Account Settings or Support | Immediate (reduction) / 7 days (increase) |
| Single Bet Limit | Per wager | ৳100 | Account Settings or Support | Immediate (reduction) / 7 days (increase) |
| Session Time Limit | Per session (minutes) | 30 minutes | Account Settings or Support | Next session |
| Time-Out Period | 24 hrs / 7 days / 30 days / 6 weeks | 24 hours | Support team only | Immediate |
Important: 399 bad applies a mandatory cooling-off period before any financial limit can be increased or removed. This is intentional — it gives you time to reflect before raising your spending thresholds. If you contact support to increase a limit, the change will not take effect for a minimum of 7 calendar days. No exceptions are made to this rule, even at the player's own request. Reductions, by contrast, are always applied immediately without any waiting period.
Section 4
Self-Exclusion Options
Self-exclusion is the most comprehensive responsible gaming measure available at 399 bad. It is designed for players who feel that taking a break from gambling altogether is the right decision for them — whether for a defined period or permanently.
How Self-Exclusion Works
When you request self-exclusion from 399 bad, your account is immediately locked. You will not be able to log in, deposit, or place any bets for the duration of the exclusion period. All pending withdrawals of verified funds will be processed in the normal way and returned to your registered payment method. Any bonus balances that have not yet been wagered will be forfeited.
Self-exclusion is available in the following durations: 6 months, 1 year, 2 years, 5 years, and permanent (lifetime) exclusion. You may request self-exclusion at any time by contacting our support team at [email protected] with the subject line "Self-Exclusion Request". Our team will process the request within 24 hours and send written confirmation to your registered email address.
During the Exclusion Period
While your self-exclusion is active, 399 bad will take the following steps to support your decision:
Marketing Suppression
All promotional emails, SMS messages, and push notifications will be immediately suspended. You will receive no bonus offers, deposit prompts, or game recommendations during your exclusion.
Account Locked
Your account will be fully suspended. Attempts to log in will be blocked, and new accounts registered with the same personal details will also be flagged and closed under our duplicate account policy.
Exclusion Cannot Be Shortened
Once activated, the self-exclusion period cannot be reduced or cancelled early, regardless of request. This is a protective measure. At the end of the agreed period, you may apply in writing to have your account reviewed for reinstatement.
Support Referral Offered
All self-exclusion requests are handled with complete discretion and without judgement. Our support team will provide information about professional counselling and problem gambling support organisations available in Bangladesh.
Permanent Self-Exclusion: If you select lifetime exclusion, your 399 bad account will be permanently closed and cannot be reopened under any circumstances. This decision is irreversible. Please consider it carefully before requesting permanent exclusion, and if you are in any doubt, speak to our support team first — they can help you explore shorter-term options like a time-out period as an initial step.
Section 5
Warning Signs to Watch For
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling is starting to negatively affect your life. If you recognise several of these patterns in your own behaviour, we strongly encourage you to reach out for support.
Chasing Losses
Repeatedly placing larger bets in an attempt to recover money lost in previous sessions, rather than accepting losses as a normal part of gambling.
Losing Track of Time
Consistently playing for much longer than you originally intended, or feeling unable to stop a session even when you want to.
Gambling with Essential Funds
Using money set aside for rent, groceries, household bills, or other necessities in Dhaka, Chittagong, or elsewhere to fund gambling activity.
Hiding Gambling Activity
Lying to family members or close friends about how often you gamble or how much money you have deposited or lost.
Gambling to Manage Emotions
Turning to gambling as a way to escape stress, anxiety, depression, loneliness, or emotional difficulties rather than as a form of leisure entertainment.
Neglecting Responsibilities
Missing work commitments, neglecting family obligations, or withdrawing from social activities in order to spend more time gambling.
Recognising one or more of these warning signs is not a cause for shame — it is a sign of self-awareness, and the first step toward making a positive change. 399 bad is here to help. Contact our support team at [email protected] at any time to discuss the responsible gaming tools available to you, or to request a cooling-off period or self-exclusion immediately.
Section 6
How to Activate Controls
Activating any responsible gaming tool at 399 bad takes just a few minutes. Follow the steps below to set up the controls that are right for your situation.
Log In to Your 399 bad Account
Visit the 399 bad Login page and sign in to your registered account using your username and password. Ensure you are using a secure, private device and network — especially if you are in a shared location such as an office or café in Dhaka or Chittagong.
Navigate to Responsible Gaming Settings
Once logged in, go to your Account Dashboard and select the "Responsible Gaming" section from the account menu. This is where all financial limits, session time controls, and reality check preferences are managed.
Choose and Set Your Preferred Limit
Select the type of limit you wish to apply — deposit, loss, bet, or session time — and enter your preferred value. Confirm the limit by following the on-screen prompts. The new limit will take effect according to the activation timelines in the table above.
Contact Support for Time-Out or Self-Exclusion
Time-out and self-exclusion requests must be submitted directly to our support team at [email protected]. This additional step ensures the request is processed correctly and that any account funds are handled appropriately. All requests are confirmed in writing within 24 hours.
Receive Written Confirmation
For all limit changes and exclusion requests, 399 bad will send a confirmation email to your registered address detailing the specific control applied, the values set, and the effective date. Keep this for your records. If you do not receive confirmation within 24 hours, contact support immediately.
Quick Reference
| Control | How to Activate |
|---|---|
| Deposit Limit | Account Settings |
| Loss Limit | Account Settings |
| Bet Limit | Account Settings |
| Session Timer | Account Settings |
| Reality Check | Account Settings |
| Time-Out | Email Support |
| Self-Exclusion | Email Support |
Support email: [email protected] — available 24 hours a day, 7 days a week. Response time for responsible gaming requests is prioritised at under 4 hours during Bangladesh Standard Time (BST, UTC+6) business hours.
Section 7
Support & Resources
If you believe gambling is becoming a problem for you or someone you know, professional help is available. 399 bad encourages all players to seek support without hesitation — talking to someone is a sign of strength, not weakness.
Contact 399 bad Directly
Our responsible gaming support team is the first point of contact for any player who is concerned about their gambling behaviour. We are trained to listen without judgement, help you understand which tools are available, and guide you through the activation process. You can reach us at any time at [email protected]. All responsible gaming communications are treated with complete confidentiality.
Talking to Someone You Trust
Sometimes the most helpful step is to speak openly with a friend, family member, or colleague you trust about your concerns. Sharing your feelings with someone close to you — whether you are based in Dhaka, Sylhet, Rajshahi, or Khulna — can provide valuable perspective and practical support. Many people find that simply acknowledging the concern out loud is an important first step toward regaining control.
Recognising That Gambling Is Entertainment, Not Income
A core principle of responsible gaming at 399 bad is the understanding that gambling — whether on cricket, slots, live casino, or any other product — is a form of paid entertainment, not a reliable source of income. The outcomes of games and bets are determined by chance. Over time, the house edge means that the platform retains a statistical advantage on all games. Players should only ever gamble with money they are comfortable losing, and should set a firm entertainment budget before each session.
Keeping Gambling in Balance
Healthy gambling habits include: setting a fixed budget before each session and stopping when it is spent; never gambling when you are stressed, tired, or under the influence of alcohol; taking regular breaks; and treating wins as a bonus rather than an expectation. 399 bad's session time reminders and reality check tools are specifically designed to support these habits.
Section 8
Our Commitment to You
Responsible gaming is not an afterthought at 399 bad — it is a foundational part of how we operate. The following commitments reflect our ongoing obligations to every player on the platform.
399 bad is committed to providing a safe, fair, and transparent gambling environment for all players in Bangladesh. We maintain these commitments through ongoing staff training, regular review of our responsible gaming policies, and continuous investment in the tools and systems that protect our players.
We will never knowingly allow a person under the age of 18 to hold an active account or access any real-money gambling feature. We will never target vulnerable individuals with promotional material, and we will always honour self-exclusion and time-out requests promptly and without question.
We are committed to transparency about the odds, house edge, and return-to-player (RTP) percentages associated with every game available on our platform. We believe that informed players make better decisions, and we will always provide accurate game information on request.
Our platform uses SSL encryption and secure payment processing to protect your financial data at all times. The security of your funds and personal information is treated with the same seriousness as your physical wellbeing.
Finally, 399 bad commits to reviewing and updating its responsible gaming policy at least once per year, or whenever material changes in best practice or regulation require it. The most current version of this policy will always be available on this page. If you have suggestions for how we can improve our responsible gaming provision, please write to us at [email protected] — we read and consider every piece of feedback we receive.
Remember: Gambling should be fun. Set your limits before you start, play within your means, and take breaks regularly. If it stops being enjoyable, stop playing and reach out to us or a trusted person in your life. You are never alone in this — 399 bad and its support team are always here to help. 18+ only. Please gamble responsibly.
Play Smart. Play Safe at 399 bad.
Now that you are familiar with our responsible gaming tools and commitments, explore everything 399 bad has to offer — from live cricket betting on the BPL to premium slot games and live casino tables. Always gamble within your limits. 18+ only.